State Farm® Insurance Agent Austin Brown

"It's not often that I write a negative review. We have been State Farm customers for years with multiple policies (house, car, umbrella, other things too). Our first agent was Doris Watson and the business was acquired by Austin Brown. We have paid thousands of dollars in premiums and had only one claim on our house (new roof several years back). We recently had a water issue in our kitchen that caused $22,000 in damage. I called the local agent office and was given an 800 number for claims. I opened a claim that was quickly denied (this isn't over yet). Not once were we contacted by the agent to check on us. I called the agent office and asked for next steps. Was told I would receive a call back, that was several days ago and have not heard a word. So bottom line, if you are looking for a place that will cash your premium checks, but offer no support or assistance when needed, this is your stop. Also, check your State Farm policy close as they do not appear to cover much or want to help - they are not "good neighbors". Sad way to treat a good paying customer."